I hear nothing at all. What is the most likely cause?
In order of frequency: (1) the OS has the wrong output device selected — open Sound settings and confirm the device you expect is set as default; (2) the browser tab is muted — right-click the tab in Chrome or Edge and check Unmute site; (3) volume is at zero somewhere (OS master, per-app, or the slider on this page); (4) the audio device is paired but disconnected (common with Bluetooth — re-pair); (5) another app holds an exclusive audio session — quit DAWs, Spotify desktop, video editors, then try again.
I can hear the tone in one ear only. Are my headphones broken?
Run Left only and Right only separately. If only one button produces sound, the dead side is the driver, cable, or connector — replace or service the headphones (if still in warranty, return now). If both Left and Right tests work individually but Both channels sounds one-sided, your OS balance slider has slipped off-centre. Windows: Settings > System > Sound > select your device > Properties > Levels > Balance, set both to 100. macOS: System Settings > Sound > Output, drag the balance slider to the middle.
Why does the test tone sound quieter than my music?
We intentionally cap the tone gain to about 40% of full amplitude even at 100% on the slider — a pure 440 Hz sine wave at full amplitude through closed headphones is uncomfortable and risks hearing damage if your system volume is high. If you want it louder, raise your OS volume; the in-page slider only attenuates within a safer ceiling.
Can I choose which speaker the tone plays through?
Yes, on Chromium browsers — Chrome 49+, Edge, Brave, Opera. They support HTMLAudioElement.setSinkId, which lets the page route audio to a specific output device. Safari and Firefox don't expose that API yet, so on those browsers the test plays through whatever is set as your system default output. Switch the default in your OS sound settings to test a different device.
Bluetooth earbuds sound terrible during the test — like an old phone call. Why?
That's the HFP/HSP profile kicking in. Bluetooth audio has two profiles: A2DP for high-quality stereo playback, and HFP/HSP for headset use with a microphone. When any page or app requests mic access in parallel, the OS often downgrades the connection to HFP to share the bandwidth — which sounds tinny and mono. This tool only outputs audio, so it should stay on A2DP. If you're stuck on HFP, disconnect the earbuds, close any other tab or app holding mic access (Zoom, Meet, a previous mic test), and reconnect.
I can hear the tone here but my video call has no audio. Why?
A working speaker test confirms your hardware and OS output routing are fine. If a specific app (Zoom, Meet, Teams) has no audio, the problem is app-side: the app may have a different speaker selected in its own audio settings, or its tab was muted, or it requested exclusive output and lost the device. Open the app's audio settings and re-select the same device that worked here.
Does this speaker test record any audio from my device?
No. The tool only plays a test tone out of your speakers — it does not request microphone access (except optionally when you click "show device names" to reveal output device labels, which briefly opens and immediately closes a mic stream), does not open a recorder, and does not upload anything. You can verify in your browser's Network tab: no requests go out while the tone plays.
Will the speaker test work on iPhone or iPad?
Yes, in Safari 14.1 and later on iOS and iPadOS. The output device picker is not supported by Safari, so the tone plays through whichever output iOS is currently using (built-in speaker, the connected headphones, AirPods). To test a different output, switch it in Control Centre or in Settings > Bluetooth.